IT Support Engineer

Possibility of remote work: WFO required at client location
Contract duration: 6 months
Location: London

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Role title: IT Support Engineer

Minimum years of experience: 8-10 years

Responsibilities:

Server Management:

- Perform server maintenance tasks including drive replacement and powering on servers.
- Assist with server migration and site closure as needed.
- Monitor and manage server room access.
- Ensure compliance with industry regulations and standards.
- Perform regular data backups and disaster recovery operations.

Network Management:

- Move network cables as required.
- Monitor the A/C unit in the server room.
- Manage network configurations and monitor system performance.
- Troubleshoot and resolve network issues.

Desktop Management:

- Power on workstations for remote users as required.
- Assist users with basic IT issues during morning UK hours.
- Process e-waste and ship gear back to the Plymouth depot.

Additional Responsibilities:

- Be on-call on-site in case of power outages.
- Provide on-site presence in the mornings following patch deployments.
- Reset power strips as needed.
- Collaborate with various departments to ensure IT systems align with organizational goals.
- Document IT processes, systems, and configurations for future reference.
- Provide on-site support coordination for desktop-related issues.

Qualifications:

- Proven experience in server management, including maintenance and migration.
- Strong knowledge of network management and troubleshooting.
- Experience in desktop support and user assistance.
- Ability to work independently and manage time effectively.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Preferred Qualifications:

- Experience with Microsoft Windows Server and Windows 10 Pro.
- Familiarity with network monitoring tools such as PRTG Network Monitor.
- Previous experience in a similar role within a corporate environment.