IT Support Engineer

IT Support Engineer - MSP - Newcastle-under-Lyme - £26K-£29K

An IT Support Engineer with good working knowledge of Windows OS, Active Directory, O365and ideally previous MSP is required by a growing IT Managed Services Provider based in Newcastle-under-Lyme.

Here you'll be joining a close-knit technical team at a thriving and expanding MSP with real scope to progress into project-focused and escalations role.

Key Skills:

• Windows OS 11-10 OS
• Office 365/Exchange
• Active Directory/AzureAD
• Group Policy (DNS/DHCP)
• Networking - VLANs, TCP/IP, exposure to routers and switches
• Strong communication and customer service skills
• Full UK Drivers licence and access to a vehicle - essential

Desirable:

• Previous MSP experience
• Virtualisation - Hyper-V
• PowerShell

This is an office-based role, with frequent sites visits around Staffordshire. This is a varied role - Typically you can visit clients up to 2-3 times a week at most. You will continuously be working with the latest tech and getting involved in all aspects of the job which include the following:

Roles and responsibilities:

• Provide 1st/2nd line support for all customers via phone, email or face-to-face
• Following in-depth diagnosis, escalate to 3rd line when necessary
• Log all incidents and requests within the agreed service desk work management system.
• Manage, prioritise and plan own work queue and deal with calls within the set SLAs.
• Identify and drive through opportunities for improvement/change via the Service Improvement.

With this opportunity, you will achieve:

• Starting salary from £26k-£29k DOE
• 25 days annual leave + bank holidays
• Business mileage where applicable
• Contributory pension scheme
• Private healthcare scheme
• Plus much more

For further details and to apply, please send your up to date CV to Gianluca.sammartano @ circlerecruitment.com for a confidential chat.

Key words: MSP, IT Managed Service Provider, Microsoft Gold Partner, Windows Server, Active Directory, Newcastle-under-Lyme, Stoke, Stafford, Staffordshire, Networking, IT Support, 1st line, 2nd line, Azure, Cloud, Office 365, Remote

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