IT Support Engineer

This is a fantastic role where you will step into a thriving business and join a great team as part of an expanding technology function at the company's Birmingham head office. The role will cover a wide array of hands-on IT Support at a 2nd/3rd Line level, as well as project-based work in a Microsoft-centric, cloud-based environment.

Client Details

• Michael Page are proud to be partnered with a national professional services group who boast a rich history of 100 years supporting SME growth across the UK and Ireland.
• The organisation are known for their industry-leading services that include a wide range of strategic, financial, and specialist solutions tailored to client needs across multiple sectors.
• The business foster a supportive, inclusive culture where collaboration, respect, and open communication are valued at every level, both in and out of the workplace.
• Staff benefit significantly from flexible working, generous perks, and a strong focus on personal development and career growth within a positive, people-first environment.
• Due to their ongoing growth and investment, the business are now hiring within their Technology function, and have a vacancy for an experienced IT Support Engineer to join their Birmingham team.

Description

• As the IT Support Engineer, you will be working as part of an established team that serves as the primary point of contact for all IT-related inquiries across a number of Midlands offices.
• You will cover a range of senior-level BAU at a 3rd Line level, maintaining, troubleshooting, and ensuring the smooth operation of network systems, servers, and cloud-based services.
• In addition, you will overlap into project-based responsibilities with the Senior Infrastructure team, predominantly within a Microsoft environment covering technologies including Azure and Office365 from a migration and upgrade perspective.
• Alongside the core elements of Modern Workplace and server work, you will also cover networking across LAN/WAN, VPNs and firewalls.
• You will also ensure compliance with IT policies, manage assets, track IT performance, and liaise with vendors for hardware/software procurement and upgrades.

Profile

As the successful candidate for the IT Support Engineer position, you will have the below experience:

• Experience: A minimum of 3-5 years commercial experience under your belt in a similar IT Support Engineer role managing IT operations across different locations.

• Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure.

• Networking: As well as the Microsoft skill-set, you will have networking experience across areas including Cisco Meraki, LAN/WAN, TCP/IP, DNS, and more.

• Communication Skills: You've got the knack for explaining complex tech in a way everyone can understand - whether you're presenting to senior leaders or chatting with your team.

• Adaptability & Creativity: You thrive on change, thinking outside the box to find creative solutions to challenges, especially when the business evolves!

• Education: A Bachelor's degree in Computer Science, IT, or a related field will be desirable, but by no means essential.

Job Offer

• £40,000 - £45,000 base salary
• Private pension
• Private healthcare
• + More...