IT Support Engineer

Your new role

Our client, in the Greater Exeter area, is seeking a skilled IT Support Engineer to join their team. This is an exciting opportunity to play a key role in modernising their IT infrastructure while providing essential technical support. The successful candidate will analyse existing systems, recommend improvements, and help maintain a robust IT environment. My client offers a collaborative work culture with excellent prospects for professional development.

• Supporting the modernisation of all aspects of IT within the business
• Assisting the Support desk with technical enquiries and issue resolution
• Monitoring and maintaining all infrastructure components to ensure optimal performance
• Analysing existing systems and researching/implementing improvements
• Undertaking regular patch and upgrade activities across the network
• Providing business-focused reporting and information as required
• Configuring end-user devices (hardware setup, policy management, compliance)
• Producing clear, concise documentation for both end users and the support team

What you'll need to succeed

• Proven experience with Windows Server 2016-2019 environments
• Extensive networking knowledge including DNS, DHCP, TCP/IP, subnetting, and VLANs
• Proficiency with Office/Microsoft 365 (F through to E suites)
• Strong understanding of modern identity management and security protocols
• Experience with Azure (PaaS, IaaS), including security and governance aspects
• Capability to configure firewalls and perform advanced threat hunting
• Knowledge of security tools and vulnerability management practices
• Excellent documentation skills for technical and non-technical audiences
• Problem-solving mindset with the ability to work both independently and as part of a team
• Strong communication skills to interface with colleagues at all technical levels

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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