IT Support Engineer

IT Support Engineer

Position: IT Support Engineer (2nd Line)
Location: Chippenham, UK
Salary: £29,000 - £32,000 + Excellent Benefits
Schedule: Hybrid. 2 days onsite, 3 days work from home

A longstanding (20+ years) IT Solutions and Service Provider has an exciting new opportunity for an IT Support Engineer to join them, supporting the user base and infrastructure of several high-profile customers. The organisation partners with the leading tech vendors and adds to their customer base year upon year, placing them where they are today, one of the UK’s best rated MSPs with an extensive list of clients nationwide.

Your role as an IT Support Engineer will involve managing and administering a range of cloud and on-prem platforms and services, providing support to users at different businesses, assisting on projects and infrastructure upgrades, and daily system checks/backups.

Key Skills:

• Microsoft 365 (inc. Teams, OneDrive, SharePoint)
• Azure, Entra ID
• Windows 11 and macOS
• Windows Server 2019 - 2025
• Intune
• PowerShell
• AD, Group Policy
• Networking, Wi-Fi, and IT Security
• Excellent customer service skills (MSP experience desirable)

Benefits:

• 25 Days holiday, increasing with service
• Private Health and Life Insurance
• Training plans relevant to YOUR areas and paths of interest (Security, Cloud, Networking etc.)
• Vendor certifications fully paid for and study support provided
• Weekly team socials, lunches, and larger company-wide events
• Staff receive the best and latest hardware, and software, for work/personal use

IT, Support, MSP, Engineer, Analyst, Systems Administrator, Networking, Help Desk, Service Desk, Windows, Server, Microsoft, Office 365, Azure, Intune, PowerShell, Active Directory, SharePoint, 2nd Line, Second Line, 1st Line, First Line, Infrastructure, Project, Mac