IT Support Engineer

IT Support Engineer

Opportunity:
Our trusted partner, a highly reputable cloud consultancy is hiring a 2nd Line Engineer who has experience trouble shooting software applications within an Azure, Intune, Entra ID and 365 environment. Our client is paying a basic salary of £37,000 + 15% bonus to be based in Bromley or Victoria 3 times per week. Our client offers training, career progression and a supportive/collaborative environment.

You will be a good communicator and technically proficient. You will be able to provide strategic guidance to clients about technology and IT infrastructures and enable major business process changes through enhancements to clients' IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, and technology selection.

Responsibilities:

• Engaging with clients to determine their technology requirements
• Working with clients to deliver projects to a defined scope, quality, cost and timescale for outcome success.
• Clarifying client system specifications, understanding working practices and the nature of the customers’ business.
• Working at customer sites, liaising with staff at all levels within their organisation - good stakeholder management is therefore a pre-requisite.
• Developing new technologies and then implementing these.
• Presenting solutions in clear and consistent written or oral reports using Word, Excel and PowerPoint.
• Designing, testing, installing and monitoring systems during the Project phase
• Preparing documentation and presenting progress reports to customers following implementation.

The candidate will be technically proficient in the following areas:

• Microsoft technologies, including Azure, Entra ID, Intune and 365 is a must have.
• Server Operating Systems, Active Directory, DNS, Group Policy is a must have.
• Basic networkign support (DHCP reservations) is a must have.
• IP/TCP hardware resolution at administration level is a must have.
• Mobile Device Management, Security products is a must have.
• Backup and DR technologies with a strong understanding of BCP is a must have.

Package:

• £30,000 - £37,000 depending on experience, plus bonus, salary reviews, career progression, training and certifications / Pension / Holiday