IT Support Engineer

Role: IT Support Technician

Location: Northamptonshire

Salary: £23,000 - £25,000

?Profile

Our growing client based in Northamptonshire is looking to add an IT Support Engineer to their IT team.

The ideal candidate will have experience of working in a 1st/2nd line role and have strong communication skills.

It is essential that you have a driving license for this position as occasionally you will need to support other offices as part of the Desk-Side support team.

Key Responsibilities

• To provide first and second line IT support and to work with other members of the IT department in resolving day to day IT problems, ensuring that all queries are recorded and progressed in a timely fashion.
• To log and maintain calls with both software and hardware maintenance providers and 3rd party vendors.
• Installation, maintenance and repair of IT hardware and networks (includes computers, laptops, tablets, telephones, printers etc.).
• To assist with the installation, maintenance and updates of new and current software.
• To help maintain and update the hardware and software database and inventories.
• To assist with the administration and security of our networks, devices and servers (i.e. user profiles, user accounts, email accounts, security/firmware/software updates etc.).

Technical Skills

• Working knowledge of using Helpdesk logging software essential
• Active Directory & Previous experience of MFA solutions
• Windows 10/11
• Microsoft Office 365 support & administration
• Mobile Devices including iOS
• Experience of Intune & Windows Deployment services
• An understanding of laptop imaging & device build processes
• Experience of Backup Software & maintenance procedures
• A working knowledge of legal software applications would be desirable
• Microsoft Exchange 2019 & Exchange online would be desirable

This is a great opportunity for a candidate to move into a more senior position and shoulder more responsibility.

If this position is of interest, then please apply ASAP.

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.