IT Support Engineer

Role: IT Support Engineer
Location: Preston, Lancashire
Salary: £26,000 - £32,000 DOE

We are looking for an enthusiastic 1st/2nd Line IT Engineer to join our clients growing team in Preston. The successful candidate will be responsible for providing technical support to internal users. From handling day-to-day support requests to getting involved in project work and system improvements.

Benefits:

• 25 days holidays, plus bank holidays
• On site free parking
• Professional development opportunities
• Paid Certifications: Microsoft Partners
• Free breakfasts, regular free lunches, socials, etc

Key Responsibilities:

• Be the first point of contact for staff with technical issues
• Be willing to help out and contribute to the build of hardware
• Respond to queries via phone, email and other channels
• Diagnose technical issues and provide solutions
• Provide customer service and liaise with other departments

Skills and Requirements:

• Able to support users at a 1st/2nd line base
• Good knowledge of computer hardware and software
• Experience with Windows and/or Mac operating systems
• Laptop, PC, printer support/troubleshooting
• Excellent customer service and communication skills
• Strong written and verbal communication skills
• Office 365, Intune, Active Directory, Servers, Security
• Driving Licence and own vehicle

If you are interested in this role and have the required skill set, please apply for immediate consideration and interview.

Keywords: IT Helpdesk, Technical Support, 1st/2nd line, Customer Support, User support, Problem Solving, IT Technician, IT Engineer

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.