IT Support Engineer

We are recruiting on behalf of our client, an innovative and education-focused IT Managed Service Provider, for a passionate and proactive IT Support Engineer to join their team on a full-time basis. This role is based at a leading independent college in Farnborough and offers an exciting opportunity to be a key part of the onsite IT team, supporting both users and infrastructure in a dynamic educational setting.

Location: Farnborough, Hampshire
Salary: Up to £27,000 per annum (depending on experience)

Benefits:

• 22 days annual leave + Bank Holidays
• Lunch provided during term time
• Free onsite parking
• Pension scheme
• Personal Development Plan including training opportunities

Key Responsibilities

IT Support & Service Delivery:

• Provide high-quality first- and second-line support to staff and students.
• Manage and resolve helpdesk tickets, prioritising face-to-face support where possible.
• Assist with device deployment, troubleshooting, and maintenance (PCs, laptops, tablets, printers, interactive screens).
• Support student device issues during busy periods.

Infrastructure & Systems Administration:

• Assist in maintaining and developing the college’s IT network and infrastructure.
• Administer Microsoft services including Azure AD, Office 365, and Exchange Online.
• Monitor systems for errors, viruses, and potential safeguarding concerns.
• Work with third-party vendors for support and supply orders.

Project Work & Compliance:

• Contribute to IT projects in collaboration with internal teams and external partners.
• Ensure equipment and systems meet safeguarding standards for pupil use.
• Keep IT asset documentation up to date and accurate.
• Perform regular classroom IT maintenance and equipment checks.

Essential Skills & Experience:

• 2+ years of experience in IT support, particularly in networks and systems maintenance.
• Strong working knowledge of Microsoft environments (Windows Server, 365, Azure).
• Excellent troubleshooting and communication skills.
• Ability to work both independently and as part of a team in a fast-paced environment.

Desirable Skills & Knowledge:

• Experience with Mobile Device Management (Intune, JAMF).
• Familiarity with Apple devices and OS (macOS, iOS).
• Exposure to VMWare technologies.
• IT certifications and/or experience within an education environment.
• Understanding of safeguarding within IT environments.

Apply today!