IT Support Engineer

A forward thinking technology partner, establishment in the late 1990s’, have been at the forefront of delivering cutting-edge solutions in the ever-evolving technical landscape are seeking an IT Support Engineer to join their team in East Yorkshire.

They pride themselves in offering a comprehensive suite of services across four key areas: Software, IT Managed Services, Development, and Cloud Hosting. Whether you're seeking innovative software solutions, reliable IT management, bespoke development, or secure cloud hosting, they are only to willing and able to sort a solution for their clients.

As the IT Support Engineer you will:

• Visit client sites on an ad hoc basis. Any training needed to successfully deliver a seamless support service will be given as required.
• Work within a team of like-minded tech people. From managing service tickets end-to-end to optimizing network and server maintenance, you'll ensure seamless tech operations.
• Track, troubleshoot, and resolve requests while meeting SLAs. Key to success is a wealth of knowledge spanning various technologies and ability to use these skills to troubleshoot and deliver five-star solutions that keep our people productive in their work.
• Manage service tickets, whilst meeting SLAs, which range from handling basic security and network administration to responding to incidents and service requests and troubleshooting and fixing technical faults and issues.

This role requires flexibility, in particular, occasional cross-site working at client locations and occasional ‘out of usual office hours’ working. Collaboration is a core aspect of the role and responsibilities, whether this is through working with fellow professionals to refine troubleshooting processes, document key activities, and keep our systems running smoothly, or to provide accurate insights, information and solutions for the benefit of continuous improvement, growth and efficiencies in our service.

We are looking for an IT Support Engineer with:

• Experience in 1st, 2nd, line support. Proficiency in Windows 10/11, Office 365, Azure and networking (switches, firewalls, VLANs, etc.) is ideal.
• Strong customer relationship, communication and customer & delivery skills and focus, meeting and exceeding customer expectations, with the high standards of professionalism.
• Competent in linking issues raised with broad technical knowledge, and in turn efficiently diagnose issues, explain technical details clearly and achieve positive solutions.

As a business they understand the importance of collaboration and aim to be more than just a service provider – they want to be an integral part of their clients’ success story. Their dedicated teams are committed to delivering personalised, client-centric solutions that meet their unique business needs.

In return you will receive a basic salary of £30,000k plus excellent benefits package and travelling expenses (when required).

If this sounds like the IT Support Engineer role for you, click apply now.

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