IT Support Engineer

The Fortune Group are recruiting for an IT Support Engineer to cover, the 1st, 2nd line and some 3rd line support. Suitable IT Support Engineers will cover, service desk, and desktop support, you will need a Full driving license for occasional travel to act as the primary point of contact for users across multiple locations, and you will address application, system, and hardware support needs, collaborating with third-party IT vendors where needed.

Key Responsibilities

• Provide 1st, 2nd line technical support for approved hardware and software
• Collaborate with third-party service suppliers to ensure timely issue resolution
• Install and manage Microsoft Client Operating Systems
• In-depth understanding and administration of Active Directory, including Group Policies.
• User account management, security group administration, onboarding/offboarding processes and device enrolment/documentation
• Install, set up, and perform maintenance on network printers and wireless devices
• Understand and maintain mobile devices, serving as the second point of contact for warehouse hand scanner hardware
• Manage and support Office 365, including user and service administration
• Responsible for patch management across site servers, desktops, servers & MAC estate
• Analyse and troubleshoot complex hardware, software, and support Network engineering with network problems.
• Maintain documentation for systems, configurations, and troubleshooting procedures
• Create and update procedural documents for common issue resolution
• Provide guidance and mentorship to junior support engineers

Technical skills required.

• Administer SharePoint online, managing groups, security, permissions
• Supporting multiple sites from HQ utilising remote management tools
• Utilise and maintain Active Directory, handling security groups and user on/off-boarding
• Provide orientation and guidance to users on new software and computer equipment
• Implementation and enforcement of security best practices
• Administer O365 Cloud Suite, including OneDrive, Teams, and SharePoint
• Provide education on key applications to users where required
• Manage the IT helpdesk providing 1st, 2nd & some 3rd Line support
• Managing stakeholders & escalating when required to resolve within agreed timescales
• Integration and support of CCTV systems & Net2 within the network infrastructure
• Utilisation/Implementation of monitoring tools for proactive issue detection and resolution
• Proficient in troubleshooting hardware, software, and network issues
• Familiarity with cloud platforms (AWS, Azure) is advantageous
• Proficiency in managing and troubleshooting Windows Server and Desktop operating systems

Key Competencies

• Stay updated on best IT practices and industry knowledge
• Knowledge of IP telephone systems
• Windows support experience
• Active Directory proficiency
• IT hardware knowledge
• Basic networking skills
• Experience with Azure Cloud, Office 365, O365 Exchange, SQL
• Local and wide-area networking knowledge
• Ability to create, delete, and assign appropriate security levels for users
• Troubleshooting skills for routers, printers, and other hardware
• Prior Service Desk, Desktop Support, or general IT Support experience
• Experience with Network Hardware, Active Directory, VoIP Telephony systems

This is an excellent opportunity to join an organisation that invests in their people and believes in organic growth.