IT Support Engineer

School ICT Technician – On-site – Bromley

2nd Line support , Desktop and mobile device support, deployment tools, Microsoft 365, Google Workspace, CompTIA A+, ITIL practices, ServiceNow, SCCM, Active Directory, Windows, Windows Servers, Active Directory, SCCM, Intune, Printers, AV Equipment, Networking support

£32,000-37,000 per annum + £4500 car allowance

Bromley area – fully on-site

Enhanced DBS will be needed

We are seeking a proactive IT Support Technician to join our dynamic onsite services IT team. This role is ideal for self-motivated individuals looking to build their career in IT, offering opportunities for future progression and personal development.

Day-to-day of the role:

• Serve as the customer face of our organisation, ensuring that our customers receive exceptional service.
• Assist the service desk in delivering IT managed support services.
• Provide technical assistance to school-based users and report service issues in accordance with service desk policies.
• Diagnose and troubleshoot issues, engaging with customers to resolve problems efficiently, and determining when to escalate more complex issues.
• Work collaboratively with remote teams to build strong working relationships and ensure seamless service delivery.

Required Skills & Qualifications:

• Experience in maintenance and support of desktop and mobile devices including laptops, Chromebooks, and tablets.
• Proficiency in peripheral support including printers, scanners, interactive screens, projectors, and audio/visual equipment.
• Basic understanding of wired and wireless networking and troubleshooting.
• Familiarity with image build and deploy tools for Microsoft and Apple devices.
• Operational knowledge of Microsoft 365 and/or Google Workspace.
• Technical knowledge equivalent to CompTIA A+ or similar certification.
• A working knowledge of ITIL methodology and experience with IT service desk ticketing systems, such as ServiceNow, is advantageous.
• Excellent customer focus, problem-solving, and time management skills.
• Strong communication skills, both verbal and written.
• Punctuality and ability to prioritise own workload.

In the first instance, please submit your CV.