IT Support Engineer

Job Title: IT Support Engineer
Location: Hybrid – 3 Days in NW10 (North West London), 2 Days Working from Home
Job Type: Full-Time, Permanent
Working Hours: 40 hours per week, Monday to Friday
Salary: £42,000 to £45,000 plus benefits

The Opportunity
A modern and forward-thinking IT services provider is seeking an IT Support Engineer to join its growing team. Focused on supporting startups and scaling businesses, this company offers sustainable IT solutions and secure cyber infrastructure that enable growth and innovation.

The Role
This is a hands-on, client-facing position offering 1st and 2nd line technical support. You will resolve IT issues efficiently while delivering excellent customer service. The role involves day-to-day troubleshooting, onboarding support, and managing devices and cloud platforms. You will work closely with senior engineers and gain exposure to a broad range of tools and technologies across both Apple and Microsoft environments.

What You’ll Need:

• 1 to 2 years of experience in a helpdesk or service desk role (experience with an MSP is a strong advantage)
• Strong troubleshooting and problem-solving abilities
• Confidence in managing support tickets and working to SLAs
• Experience supporting both Windows and Mac devices
• Basic administration skills in Google Workspace and Microsoft 365, including SharePoint
• Exposure to Intune for device deployment or configuration
• Familiarity with ticketing systems such as Autotask, ConnectWise, or ServiceNow
• Understanding of basic cybersecurity principles (endpoint protection, antivirus, VPNs, MDMs)
• Excellent communication skills, especially when supporting non-technical users

Desirable Experience:

• Administration of SharePoint and Teams
• Basic scripting knowledge (PowerShell or command line)
• Experience with Azure AD or Entra ID (e.g. MFA resets, account support)
• Key Responsibilities
• Provide 1st and 2nd line IT support across multiple client environments
• Troubleshoot and resolve software, hardware, and connectivity issues
• Manage support tickets and ensure timely resolution in line with SLAs
• Assist with user onboarding, device provisioning, and account setup
• Support deployments and configurations through Intune
• Monitor and escalate potential security concerns
• Maintain internal and client-facing documentation
• Collaborate with senior engineers on escalations and continuous service improvement
• Deliver friendly, professional customer service at all times

Why Join the Team?:

• Competitive salary of £42,000 to £45,000
• Private medical care
• Company pension scheme
• 22 days of annual leave plus bank holidays
• Access to online learning (Pluralsight – including AI, Cloud and Cybersecurity)
• Weekly team lunches
• Discounted hardware
• Eye care and glasses discounts
• A fast-paced and sustainability-driven working environment

If you’re a motivated IT support professional looking for a fresh challenge in a progressive, values-led company, this is a fantastic opportunity to take the next step in your career.