IT Support Engineer

IT Support Engineer

Salary: £32,000 + Car Allowance
Location: Hybrid
Car allowance or mileage for your own vehicle paid, 35 days annual leave, generous pension, enhanced carer & disability leave, tech allowance

I'm working with a UK wide charity undergoing major growth in their IT support function and recruiting a field based IT Support Engineer to cover their Northern Ireland based locations and users. This is a fantastic opportunity for someone with a passion for technology, great communication skills, and experienced in 1st and 2nd line IT support.

You'll be part of a collaborative, mission-driven organisation that's committed to delivering great technical support to staff across the UK. In this role, you'll support day-to-day IT operations, solve problems, manage support tickets, and help maintain critical systems - all while working with cutting-edge tools like Microsoft Intune, Office 365, and Active Directory.

What you'll be doing:
* Delivering excellent 1st and 2nd line support for staff across multiple locations
* Managing incidents and service requests through the ticketing system
* Installing, configuring, and troubleshooting hardware and software, including laptops, printers, mobile devices, and network equipment
* Supporting Office 365, Active Directory, and remote access tools
* Assisting with onboarding/offboarding, asset management, and MDM setup
* Travelling to offices and service sites to provide face-to-face IT support when needed

Skills required for the IT Support Engineer:
* Hands-on experience with Microsoft Intune, Office 365, and Active Directory
* Knowledge of ticketing and asset management systems (e.g. FreshService)
* Understanding of basic networking and remote desktop tools
* Excellent verbal and written communication skills
* Calm, helpful, and approachable-able to support non-technical users
* Organised, with strong attention to detail and process-following skills
* A demonstrable passion for tech-whether through education, training, or self-learning

Understanding Recruitment is acting as an employment agency for this vacancy.

IT Support | 1st Line | 2nd Line | Microsoft 365 | Intune | Active Directory | Remote | Field Engineer