IT Support Engineer

Dukosi is a leading-edge technology company developing revolutionary technologies that dramatically improve the performance, safety, and efficiency of battery systems, and enable a more sustainable battery value chain. Our unique cell monitoring platform based on chip-on- cell technology and proprietary contactless communication protocol is transforming battery systems for electric vehicles (EV), industrial transportation and stationary energy storage markets. Our environmental purpose is at the heart of our business and drives our search for new ideas and approaches to improve the technologies that can help transition to net-zero emissions and a sustainable clean energy economy.

We are seeking a technically capable and proactive IT Support Engineer to join our Edinburgh-based team. This role is responsible for delivering high-quality technical support across the business while contributing to the stability, security, and continuous improvement of Dukosi’s IT environment.

The IT Support Engineer will play a key role within the organisation, working closely with internal stakeholders and coordinating with our outsourced helpdesk and specialist support partners to ensure reliable and secure IT operations. This position combines hands-on support, Microsoft 365 administration, cybersecurity awareness, and involvement in IT projects, and it is an on-site role in our Edinburgh office.

KEY DUTIES

• Provide 2nd/3rd line IT support across onsite and remote users


• Support Windows and Apple devices, peripherals, AV, and meeting room technologies


• Administer Microsoft 365 including Exchange Online, Teams, SharePoint Online, and OneDrive


• Manage Azure AD / Entra ID accounts, permissions, onboarding, and offboarding


• Support networking, VPNs, remote access, and infrastructure environments


• Assist with cybersecurity, patching, endpoint security, and vulnerability management


• Work with outsourced IT partners and vendors


• Contribute to IT projects, upgrades, automation, and continuous improvement initiatives


• Support implementation of AI-enabled workplace technologies where appropriate


• Support IT Governance activities within a ISO27001 environment and maintain accurate IT documentation

EXPERIENCE

• Strong Microsoft 365 administration experience, including SharePoint Online


• Experience supporting Windows-based environments and end-user computing


• Exposure to VMware, Microsoft Azure, Cisco, or Meraki technologies


• Experience with endpoint management and modern workplace technologies


• Understanding of networking fundamentals, VPNs, and remote access technologies


• Knowledge of cybersecurity best practices and secure IT operations

DESIRED SKILLS

• Experience with Power BI, reporting, and dashboard development


• Exposure to AI-enabled workplace technologies and automation tools


• Interest in leveraging AI to improve productivity, support processes, and business operations


• Familiarity with Microsoft Copilot, AI-assisted workflows, or intelligent automation platforms

Why join Dukosi?

Dukosi offers a collaborative and supportive working environment, exposure to modern technologies, and opportunities to develop technically while contributing to a growing global organisation. We value initiative, continuous improvement, and a positive team culture.

 If you’re a proactive IT professional who enjoys hands-on technical work and continuous improvement, we’d love to hear from you.