IT Support Engineer

Mission Aviation Fellowship (MAF) is a dynamic Christian aviation organisation, using light aircraft to deliver help and hope in Jesus’ name in over thirty developing countries. For more then 75 years, MAF has been transporting patients, relief workers, produce and medical supplies to the world’s remotest regions and places of deepest human needs- places where flying is not a luxury but a lifeline

We are seeking an experienced IT Support Engineer to provide services on a contract for services basis during a period of high demand and Microsoft 365 migration activity

Duration: 6 months

Location: Ashford, Kent with hybrid working options

This hands-on role will focus on 1st and 2nd line support, with additional support across Microsoft 365, Windows Server, Hyper-V, Fortigate, VPN, Jira, and Mac OS environments. You will work closely with colleagues in Ashford, Cairns, and other global locations to help maintain smooth day-to-day IT operations.

Alignment with MAF International's Christian faith, mission, and values is essential

Essential:

• Experience providing 1st and 2nd line IT support 
• Broad technical capability across end-user support, systems support, networking, and device support 
• Experience supporting Windows Server and Hyper-V environments 
• Experience working with Microsoft 365 / Office 365 
• Strong working knowledge of SharePoint Online 
• Ability to support Windows and Mac OS environments 
• Strong troubleshooting, communication, and documentation skills 
• Ability to manage varied priorities and work across different locations and time zones 

Desirable:

• Experience with Intune 
• Experience supporting Microsoft 365 migration-related work 
• Exposure to Fortigate, cyber security support, or incident response 
• Experience in an international, not-for-profit, or mission-driven organisation 

Current right to work in the UK is essential