IT Support Engineer

Company : DeGould

Job Description - IT Support Engineer

Your mission

DeGould is looking for an IT Support Engineer with excellent communication skills and the ability to explain technical issues in both technical and non-technical terms to colleagues. You should be someone who is passionate about technology and wants to work in a busy, fast paced organisation. You will be responsible for all technical enquiries. Speaking with other team members, advising on issues, route cause analysis, making data led decisions, improving efficiency on an ongoing basis.

Your profile

Duties & Responsibilities:

The main deliverables of the role are:

Manage and take ownership of support request, issues, incidents, and defects across shared company applications.
Excellent problem solving and trouble shooting skills
Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution.
Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes

Required Skills:

Office 365 including Active Directory/Entra
Atlassian (Jira, Confluence, Service Desk)
Windows, Mac and Linux experience
Basic knowledge of computer networking

Desirable Skills:

VPN, VLANs, LACP and firewall management
Unifi network hardware
Proxmox
Apple Business Manager
Rustdesk

Why us?

Competitive salary and benefits including:

25 days holiday per annum (excluding bank holidays).
Additional days holiday for birthday.
Company sick pay scheme.
Cycle to work scheme.
Enhanced maternity, paternity and shared parental leave.
Health insurance with Vitality for employee, spouse and children.
Life Insurance/Death in Service.
Flexible working can be agreed.

About us

DeGould is an exciting, multi-award-winning company, in the software and AI sector. The company develops and delivers innovative vision and damage detection systems to a range of blue-chip corporate clients. As the company embarks on an exciting growth phase the company plans to expand the team, further develop existing products, and explore opportunities for new ones.

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