IT Support Engineer

Job Title: IT Support Engineer

Location: Bournemouth

Salary: £30-35,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

This role is responsible for owning and running Better’s internal IT, ensuring every team member has secure, reliable access to the tools and systems they need. You’ll take control of our Microsoft 365 environment, CRM platform, and telephony systems, as well as oversee all day-to-day IT support. You’ll also lead on new starter onboarding, IT inductions, desk moves, and process improvements, keeping our growing team productive and secure.

Key Responsibilities:

• Provide responsive IT support to all employees, resolving hardware, software, and access issues.

• Administer and optimise Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and maintain the company’s CRM and telephony systems.
• Set up new starters with laptops, phones, headsets, accounts, and permissions; deliver IT inductions and support smooth desk moves.
• Maintain a clear inventory of hardware and software; track allocation and life cycle of equipment.
• Ensure IT security standards are met, including MFA, password policy, device encryption, and access control.
• Keep documentation up to date (system maps, IT processes, troubleshooting guides).
• Identify and implement improvements to internal IT processes, employee experience, and system reliability.
• Support future growth by advising on tools, licences, and IT infrastructure requirements.

What we're looking for:

• Experience troubleshooting hardware, software, and user access issues in an IT support environment.
• Strong Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive, security & compliance centre).
• Solid understanding of VoIP systems and telephony management.
• Experience with CRM platforms (HubSpot preferred, but any major CRM is useful).
• Strong troubleshooting and problem-solving skills; able to work independently and prioritise well.
• Proactive, organised, and detail-driven with a solutions-focused mindset.
• Clear and approachable communication style, able to support technical and non-technical users alike.
• Eligible to work in the United Kingdom.

• Annual salary: £30-35,000 per year
• Opportunity to work in a dynamic and supportive team environment.
• 25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off and Christmas shutdown
• Early finish Fridays
• Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
• Access to a confidential third-party Employee Assistance Programme (EAP), including an online GP service and counselling sessions whenever you need them.
• Monthly staff awards with quarterly dinner and drinks at top local restaurants.
• Ongoing training and development opportunities.
• Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
• Access to discount at popular retailers