IT Support Engineer

IT Support Engineer in Gloucester (GL1), GL1 | Experis Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers IT 2nd/3rd Line Support Engineer Euro Car Parks Central London (W1) From £35,000 to £50,000 per annum plus bonus 3 weeks ago IT Support Analyst Ashdown Group City of London (EC1), EC1 £30,000 2 weeks ago 1st/2nd Line IT Support Technician Ashdown Group Central London (WC2) £33,000 3 weeks ago Application Support Analyst DGH Recruitment London £50000 - £57000 per annum 1 month ago Senior IT Support Engineer Morson Edge City of London, London, EC1A 1AA £50k - 60k per year + Excellent 1 month ago 2nd Line Support Engineer Interact Consulting Limited South West London (SW19), SW19 £35-40k 2 weeks ago ICT Technician - Schools Hireful Richmond, Surrey £28k - £32k base salary + great benefits 1 month ago 1st / 2nd Line Support Engineer Robert Half Limited City of London (EC1), EC1 Negotiable 1 month ago Deskside Technician Stefanini UK Ltd West London (W2) Up to £38,000 per annum Plus benefits & monthly bonus 3 hours ago NEW IT Support Engineer ITSS Recruitment Ltd Tamworth (B77), B77 £20000 - £30000 per annum + Benefits 3 weeks ago IT Support Engineer Experis View Profile Gloucester (GL1), GL1 Permanent Contract Published: 4 hours ago £27000 - £30000 per annum Apply Save IT Support Engineer Experis Apply IT Support Engineer (1st Line) - Gloucester This is an exciting IT Support Engineer role with a progressive company based in the Gloucester area. Once settled into the team, you'll have genuine, supported pathways to progress into: 2nd and 3rd line support Cyber Security, working towards NCSC Cyber Advisor or Cyber Essentials Assessor status, with early exposure to triaging security alerts from the Security Operations Centre AI and Automation, a newly established department that 1st line engineers are ideally placed to feed into, given their frontline view of recurring issues and improvement opportunities Project delivery, for those who want exposure to wider technology projects The Role As IT Support Engineer, you will provide high-quality 1st line remote support to clients, taking ownership of incidents and service requests from initial contact through to resolution. The IT Support Engineer will play an active part in helping the service desk move from reactive break/fix support to a more proactive model, spotting trends, reducing repeat issues and contributing to continual service improvement. Key responsibilities include: Providing professional, first-line remote support across a broad client base Taking ownership of tickets from logging through to resolution, keeping users informed throughout Triaging, categorising and prioritising tickets based on impact, urgency and SLA requirements Investigating and resolving desktop, Microsoft 365, connectivity, access and device related issues Applying a logical, structured troubleshooting approach and escalating appropriately when needed Identifying recurring issues and contributing ideas to proactive problem management Creating and maintaining knowledge base articles to improve first-time fix rates Building strong working relationships with client contacts and internal teams What We're Looking For Essential: Experience supporting Windows desktop environments Experience supporting Apple/macOS desktop environments would be beneficial Microsoft 365 administration and troubleshooting experience, including Exchange Online Basic networking knowledge (LAN, WAN, wireless, firewall concepts) Experience using ticketing systems or PSA tools Strong written and verbal communication skills A logical, structured approach to troubleshooting Previous 1st Line Technical support experience Desirable: Familiarity with remote monitoring and management (RMM) tools Awareness of Microsoft Intune or similar endpoint management tools Experience with Cisco Meraki or similar cloud-managed network technologies Awareness of ITIL best practice Interest and knowledge of Cyber Security of AI and Automation If you're ready to build a long-term career with a company that actually delivers on progression then please get in touch. This is a hybrid role with two days a week minimum in the office in Gloucester. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website. Apply Experis Banking and Financial Services 58 Jobs Company Profile In Short Industry Recruitment Founded 1987 Location UK Company size 1000+ About Us Experis delivers talent with the powerful combination of the technical skills you're after multiplied by the soft skills that are harder than ever to find. Offering IT resourcing, project solutions and managed services, we enable organisations to cultivate individuals and teams prepared for the digital age. Experis is part of the ManpowerGroup family of brands. ManpowerGroup is
the world leader in innovative workforce solutions, connecting human
potential to the power of business Who We Are We're Experis - the professional resourcing arm of ManpowerGroup and
the largest IT recruiter in Europe; placing more than 44,000 experts
into IT every day. We're a different kind of talent company with a reputation as the
global leader in professional talent and workforce solutions. That's
why over 80% of the Fortune Global 500 turns to us for the professional
talent that will set their business apart. Diversity and Inclusion We pride ourselves on our ability to make a difference to the individuals, communities, and organisations we work with. Social responsibility really is at our core; and we are committed to developing socially inclusive work environments for the long term. In fact, our commitment to sustainability has been recognised in a number prestigious organisations, including the Ethisphere Institute, who named us as being one of the World's Most Ethical Companies for 14 consecutive years, and Fortune Magazine, who listed us as one of the World's Most Admired Companies for 14 years in a row. Develop Your Career Unlocking talent is what we do. Through a structured career ladder
which incorporates extensive training, coaching and mentoring
opportunities, we'll empower you with the tools you need to achieve your
personal best. We'll work with you to build a development path that's aligned to
your aspirations - whether you're at the very start of your career or a seasoned professional. We offer one-day training courses,
digital learning, leadership programmes and many other development
initiatives. Rewards and Recognition Our role is to help our employees develop their careers through
planning, coaching and training. We recognise everyone’s contribution to
our success and reward achievement at every level. Along with generous
commission and bonus schemes, we offer a variety of on-the-spot rewards -
from bottles of fizz, team nights out, and extra days off; to
thrill-seeking experience days, social events and money off vouchers. Similar It Support Engineer Jobs Popular with Other Job Seekers IT 2nd/3rd Line Support Engineer Euro Car Parks Central London (W1) From £35,000 to £50,000 per annum plus bonus 3 weeks ago IT Support Analyst Ashdown Group City of London (EC1), EC1 £30,000 2 weeks ago 1st/2nd Line IT Support Technician Ashdown Group Central London (WC2) £33,000 3 weeks ago Application Support Analyst DGH Recruitment London £50000 - £57000 per annum 1 month ago Senior IT Support Engineer Morson Edge City of London, London, EC1A 1AA £50k - 60k per year + Excellent 1 month ago 2nd Line Support Engineer Interact Consulting Limited South West London (SW19), SW19 £35-40k 2 weeks ago ICT Technician - Schools Hireful Richmond, Surrey £28k - £32k base salary + great benefits 1 month ago 1st / 2nd Line Support Engineer Robert Half Limited City of London (EC1), EC1 Negotiable 1 month ago Deskside Technician Stefanini UK Ltd West London (W2) Up to £38,000 per annum Plus benefits & monthly bonus 3 hours ago NEW IT Support Engineer ITSS Recruitment Ltd Tamworth (B77), B77 £20000 - £30000 per annum + Benefits 3 weeks ago IT Support Engineer jobs IT Support Engineer jobs in Gloucester IT jobs IT jobs in Gloucester Support jobs Support jobs in Gloucester Jobs in Gloucester Get hired. Find success. Get started Totaljobs About us Careers at Totaljobs Press Partners Privacy policy Terms and conditions Cookies Legal and compliance Accessibility Jobseekers Salary Planner Jobseeker help centre Career advice Recruiters Post job ads Recruiting news Courses Contact us - recruiters Recruit internationally Download App store Play store The Stepstone Group UK Ltd © 2026 We use cookies We use cookies to operate our website, measure how people use our services to help us improve them, enrich usage profiles and personalise the content displayed to you. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information, to show you relevant ads on other websites, and to measure the performance of our advertising. Some cookies are essential for the operation of our website. If you would prefer us not to use the non-essential cookies, click “Just necessary”, but please be aware that this may impact your experience of our site and the services we are able to offer. Click “Accept” if you’re happy for us to place these cookies. You can change your mind at any time. Store and / or access information on a device Cookies, device identifiers, or other information can be stored or accessed on your device for the purposes presented to you. Personalised ads and content, ad and content measurement, audience insights and product development Ads and content can be personalised based on a profile. More data can be added to better personalise ads and content. The performance of ads and content can be measured. Insights about audiences who have viewed the ads and content can be extracted. Data can be used to build or improve user experience, systems and software. Display third-party content (social networks, videos) Content from social networks and embedded content from third-party providers can be displayed. Identifiers derived from authentications If an identifier is created based on authentication data, such as contact details associated with online accounts you have set up on websites or apps (e.g. email address, phone number) or customer identifiers (e.g. an identifier provided by your telecommunications provider), then this identifier can be used to recognize you across websites, apps and devices if you are logged in with the same contact details. Just Necessary Accept All Cookie Settings You can also exercise your right to object to data processing based on legitimate interests under “Privacy Policy”. Privacy Policy Cookie policy