IT Support Engineer 1st/2nd Line

Job Title: 1st/2nd Line Support
Location: Wakefield - Site Based
Salary: £28,000 to £35,000
Benefits: Pension, Health plan

This is a growth opportunity for someone with experience in 1st/2nd line support in a service desk environment that it looking to get involved in more desk-side support and also work on projects.

The company has grown organically and by acquisition and a key project is to migrate all parts of the group into one 365 tenant and standardise their systems and processes.

There is a significant emphasis placed on project work due to the growing nature of the business and you will be expected to play a large part in projects.

You will join a team that works across their group of companies providing 1st & 2nd level technical support as well as delivery of infrastructure and network changes within physical and virtual locations.

What are we looking for?

You will have a few years' experience in a 1st/2nd line service desk support role, used to triaging technical issues and working in a ticket-based service desk system.

Your technical knowledge will ideally include most of the following:

• MS Office 365 configuration, and administration.
• Experience of Microsoft Server support and administration
• Exposure to Azure Virtual Services including VMs, VPN and consumption management.
• Microsoft Active Directory support and administration
• Basic Networking
• Cyber security awareness and incident response
• You must have a Full Driving License