IT Support Executive

Are you tech-savvy, enjoys problem solving & is a people person?
Whether you're a recent IT graduate or a tech-savvy customer service professional looking to step into a more technical role - this could be the perfect opportunity for you.

Our client, a well-established business is looking to bring in a confident, people-focused IT Support Executive to join their team and support users across two key sites (Coulsdon & Salfords). This is a brilliant role for someone who's passionate about IT and enjoys providing hands-on support in a friendly, fast-paced environment.

The Role

• Manage and prioritise all incoming IT support tickets, ensuring timely resolution
• Handle change requests, including user access updates, system configuration changes, & permission adjustments
• Respond to help requests, providing user-friendly support & troubleshooting for software and application issues
• Resolve issue requests, identifying & fixing software faults across the business
• Provide hands-on support for hardware, including setup, configuration, maintenance, & replacement of laptops, desktops, phones etc
• Perform system administration tasks such as onboarding new starters, offboarding leavers, & making changes for role transitions
• Deliver support across two business sites via phone, email, & face-to-face, ensuring minimal disruption to users

The Person

• A strong understanding of IT and troubleshooting - either from a degree, a course, or hands-on experience
• Strong communication skills and a natural ability to explain tech to non-technical users
• Good knowledge of Microsoft Office, Office 365 and ideally Dynamics CRM or Business Central (training can be provided)
• A proactive, friendly attitude and a willingness to learn
• A full UK driving licence is preferred - as you'll be travelling between two sites regularly

The Package

• A salary of £35,000 - £40,000 DOE
• 25 days holiday + bank holidays
• Monday to Friday, 8:00am - 5:00pm
• Onsite Parking
• Other great benefits

This could be a great first or second step into a technical IT role - especially if you're someone who loves technology and enjoys helping people. If that sounds like you, get in touch today!