IT Support - Global Sports Leader - Zug

IT Support - Global Sports Leader - Zug

We're working with a leading international organisation in the sports industry, based in the Lucerne area, that delivers cutting-edge technology and operational support for major global sporting events - including the Olympics and World Cups.

They are now looking to bring on board a hands-on, service-oriented IT Support Specialist to join their internal IT team and help ensure smooth, high-performance operations across their infrastructure and live events.

This is an ideal opportunity for someone with solid IT support experience, strong interpersonal skills, and a passion for dynamic, real-time environments.

• 1st & 2nd Line Support: Deliver professional and timely end-user support for hardware, software, and network issues.
  
• Systems & Infrastructure: Monitor, maintain and troubleshoot computers, servers, mobile devices, and networks.
  
• Event Support: Provide IT support during international sports events - both from HQ and on-site (approx. 20% travel).
  
• Hardware & Software Management: Keep inventory up to date and ensure proper lifecycle management of IT assets.
  
• Training & Documentation: Run user training sessions and keep internal manuals and technical documentation current.
  
• Updates & Patch Management: Ensure system integrity through regular updates and proactive patching.
  
• IT Projects: Contribute to the delivery of ongoing infrastructure and innovation projects within the IT team.
  

• 3-5 years of experience in IT support, system administration or similar technical support role.
  
• Solid technical knowledge of IT systems and infrastructure.
  
• Hands-on experience supporting users in complex environments with high service expectations.
  
• Relevant certifications (e.g. Microsoft, ITIL, ISO) are highly beneficial.
  
• Fluent in German and English - both written and spoken.
  
• Strong analytical mindset, quality-driven, and excellent problem-solving capabilities.
  
• Self-motivated, detail-oriented, and comfortable with a client-first approach.
  

• Hybrid work model (mix of on-site and remote flexibility).
  
• Supportive and collaborative working atmosphere with flat hierarchies.
  
• Opportunities to attend international sports events and participate in professional development workshops.
  
• Subsidised pension plan, accident insurance, and more.
  

If you're a proactive IT professional who thrives in fast-paced environments and wants to combine technical skills with a passion for sport, this could be a great match.

To apply or learn more about this IT Support opportunity, please send your CV or contact Ric Marshall at Oliver James.

IT Support - Global Sports Leader - Zug