IT Support Level 3 Apprenticeship

Job Description

Job Title: IT Support Apprentice

Company: EDIT Ltd (Education and IT)

Location: Birmingham

About Us:
At EDIT Ltd, we specialize in providing comprehensive IT services including IT support, cyber security, disaster recovery solutions, mailing and productivity solutions, and more. Our innovative approach has led us to develop bespoke software solutions, positioning us as a leader in the Software Solutions Provider sector. We are committed to fostering a nurturing environment where our employees can grow and thrive.

Job Description:
As an IT Support Apprentice, you will have the opportunity to gain hands-on experience by working directly with our clients to maintain their IT infrastructure. You will be actively involved in enhancing their systems and providing proactive, cost-effective IT solutions. This role requires excellent communication skills, as you will interact with users and management with varying degrees of technical understanding.

Key Responsibilities:
Client Site Visits: Travel to client sites to maintain servers, workstations, peripherals, networks, and records.
Technical Support: Provide clear, understandable guidance and support to users and management.
️ System Installation and Maintenance: Install, configure, and maintain workstations, peripherals (printers, scanners, projectors, cameras, etc.), servers, and necessary software.
Network Management: Monitor network activity, perform routine network maintenance, and manage network devices (switches, hubs, routers).
Security and Backup: Check, maintain, and test backup solutions and anti-virus software.
User Account Management: Set up, maintain, and remove user network accounts as needed.
Documentation: Maintain accurate records of inventory, support requests, and company documentation related to client sites.
Helpdesk Support: Resolve helpdesk calls when not on client visits.
Continuous Learning: Stay updated on the latest technologies to recommend beneficial advancements for the company and clients.

Qualifications:
Education: 5 GCSEs Grade C or above (including Maths and English).
Experience: Some exposure to dealing with IT problems is preferred but not required.

️

Skills:
Excellent communication and interpersonal skills.
Ability to work independently and manage time effectively.
Strong problem-solving abilities.
Knowledge of Windows (7, 8, 10, 11) and servers (2008, 2012, 2016, 2019, 2022) is desirable.
Familiarity with network infrastructure and maintenance is a plus.

Other Requirements:
Full UK driving licence and own transport (desirable).
Prepared to travel between sites (mostly in Birmingham).
Ability to clear a DBS check.
An aptitude for self-directed learning.

Job Type:
Full-Time Apprenticeship

Salary:
Negotiable

⏰

Working Hours:
37.5 hours per week, Monday to Friday

Benefits:
20 days’ holiday per annum plus Bank Holidays
Free on-site parking and good public transport links
Ethical company pension scheme
Whole company away day and evening events
Supportive, family-like atmosphere
Nurturing environment

Important: We are not looking for recruiters for this position.

Join us at EDIT Ltd and embark on a rewarding career in IT where you will have the chance to learn, grow, and make a significant impact. Apply now to be part of our dedicated team!