IT Support Manager

IT Support Manager - £40,000 - MSP - Gillingham

We are recruiting for an IT Support Manager on behalf of a leading Managed Service Provider (MSP) in the Gillingham area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base.

Key Responsibilties:

• Lead and mentor a team of IT support engineers, providing guidance and technical expertise.

• Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals.

• Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met.

• Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations.

• Manage user accounts and permissions using Active Directory.

• Perform basic server administration tasks such as file sharing, security management, and user access control.

• Support and maintain Microsoft 365 environments, including troubleshooting and administration.

• Work with virtualization technologies such as VMware and Hyper-V.

• Implement and oversee backup and disaster recovery solutions.

• Communicate effectively with clients and internal stakeholders, translating technical issues into user-friendly solutions.

• Visit client sites to help with onboarding & deal with any serious issues.

Experience in a team lead/management role is notessential.. we will consider candidates who have a very strong technical background and who are looking to take a step up into a lead role.

The Technology You'll Be Working With:

• Azure
• Microsoft Server: MS Server, MS Clustering, AD, Group Policy
• Virtualization: VMware, ESXi, Hyper-V, vSphere
• Server Hardware: HPE & Dell Servers
• Microsoft Azure
• Office 365
• Backup Technologies: Veeam Backup, Replication
• TCP/IP, DNS, WINS, DHCP
• PowerShell
• SAN (HPE)

There is a field-based element to this role, where you will be required to visit client sites to help deal with any escalated issues. A full UK driver's license is essential & car is essential.

IT Support Manager - £40,000 - MSP - Gillingham

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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