IT Support Officer

IT Support Officer
35 hours per week
£33,409 - £36,523 per annum
Glasgow base
West of Scotland Housing Association (WSHA) puts customers at the heart of everything we do by listening to their views and caring about what matters to them. Our values (respect, inclusive, integrity, improvement and support) shape how we act, our decisions and the services we provide.
Our staff are at the heart of our business and we support them to be their best which is demonstrated with 84% of staff saying WSHA is a good place to work. We provide a friendly, inclusive environment and with the flexibility of a hybrid model of working (mix of home and office). Staff also benefit with a generous holiday allowance of 40 days. We know that to deliver outstanding customer service, we must ensure our staff are happy, healthy and motivated and we put a strong focus on staff wellbeing which is reflected with our gold accreditation for Healthy Working Lives. All staff also have free access to a comprehensive Employee Support Service.
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a disability, or from a black or minority ethnic background.
Disabled applicants who meet the essential criteria will, where possible be granted an interview under the Disability Confident scheme.
We are looking for a new IT Support Officer who shares our values and will use them to guide the way they work on a daily basis. You will be accountable to our Senior IT Support Officer.
You will play a key role in the provision of internal IT support services and assisting with the ongoing maintenance and development of our

core systems
You should:
Be proficient in the use of Microsoft Office 365 Applications including managing users within Microsoft Active Directory and 365 Admin Portal
Be able to explaining IT information in non-technical terms to users and confident in speaking and presenting to varied group audiences
Have experience of providing front line IT support in a busy office environment
Have experience of

supporting end users in a Microsoft environment
Be able to prioritise workloads, time, and resources to agreed deadlines with minimal supervision

For further details and to apply online please visit our website by clicking the Apply button now.
Completed applications must be returned by 3.00pm on Friday 7th June 2024.
Provisional Interview dates: Monday 24th June 2024