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IT Support Specialist

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Job Description - IT Support Specialist

IT Support Specialist
Gibraltar
Salary: £40,000-£45,000

Overview and Opportunity

We are supporting our long-term client in Gibraltar in their search for an IT Support Specialist, with a salary on offer of £40,000-£45,000 per year.

Job Description

In this role, you will be responsible for providing IT support to a prominent Family Office, as well as ensuring their network and security is reliable.

Role Responsibilities

  • Identify and resolve hardware and software issues, providing timely solutions to ensure minimal disruption
  • Offer support through multiple channels and assist users with regular updates
  • Conduct regular maintenance on computer systems and networks, and continually monitor performance
  • Educate users on software applications and best practices, and deliver training sessions when necessary
  • Keep detailed records of support requests, resolutions and system configurations
  • Oversee network performance and troubleshoot connectivity issues, ensure that the Office’s network is reliable
  • Implement security protocols to protect data and systems, as well as responding to any security threats

Candidate Requirements

  • Expertise in operating systems (365, Net2, Suprema), hardware components, and software application
  • Familiarity with networking and cybersecurity principles
  • Strong analytical skills to diagnose and resolve technical issues as efficiently as possible
  • Confident in your availability to convey technical information clearly, particularly to non-technical users
  • Efficiently manage multiple tasks and support requests
  • A degree in in IT, or a related field, is preferred
Original job IT Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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