IT Support Specialist

RT Recruitment is working with a fast-growing business in Birmingham that is on the lookout for a talented and hands-on IT Support Specialist to join their internal tech team. If you thrive on solving problems and enjoy working with users to keep systems running smoothly, this could be your next move.

You’ll be providing essential first and second-line technical support across the business, helping employees resolve a range of IT issues—from setting up equipment to troubleshooting network problems.

• Responding to support requests via the internal ticketing system

• Diagnosing and resolving software, hardware, and connectivity issues

• Installing and configuring laptops, desktops, printers, and phones

• Managing user accounts and permissions using Active Directory

• Supporting the onboarding of new staff with equipment and system access

• Keeping records up to date and contributing to IT documentation

• Escalating issues to senior technicians when necessary

• 1 year of experience in a similar IT support role

• Good knowledge of Windows 10/11, Office 365, and common IT tools

• Clear communicator with a strong customer-service mindset

• Organised, self-motivated, and able to prioritise tasks

• Familiarity with Active Directory, Exchange, and basic networking

• Any IT certifications (e.g. CompTIA, Microsoft) are a bonus

• Competitive salary of £25,000 - £30,000

• Opportunities to grow into more senior or specialist roles

• Access to training and potential certification support

• Collaborative work environment with a great team culture

• Office located in central Birmingham with great transport links