IT Support Specialist

We’re the team behind the UK’s telecom networks—designing,
building, upgrading, and maintaining the infrastructure that keeps the country
connected. From large -scale fibre deployments to next -gen connectivity, Comex
2000 delivers with pace, precision, and innovation.

We’re looking for a customer -focused and proactive IT
Support Specialist to join our team. Acting as the first line of IT
support, you’ll play a critical role in keeping our people connected,
productive, and supported by resolving technical issues quickly and
efficiently.

This is a fast -paced, hands -on role where you’ll work across hardware, software, networks, and user support, ensuring business
continuity while delivering an excellent user experience. You’ll also
contribute to information security, system maintenance, and continuous
improvement initiatives.

If you enjoy problem -solving, supporting end users, and
working in a dynamic environment, this is a great opportunity to grow your IT
career.

What you’ll do

• Provide first -line IT support, responding to helpdesk tickets, calls, and
  emails from end users
  
• Diagnose
  and resolve hardware, software, and network issues, escalating
  where required
  
• Support
  users with device setup and configuration, including laptops,
  desktops, printers, and mobile devices
  
• Manage incident logging, prioritisation, and resolution through the IT
  ticketing system
  
• Perform
  routine IT tasks such as password resets, access management, and
  software installation
  
• Assist
  with network troubleshooting, including connectivity and VPN issues
  
• Maintain
  accurate records of all IT requests, actions, and resolutions
  
• Set
  up new starters with equipment and system access, ensuring a smooth
  onboarding experience
  
• Maintain IT asset registers and inventory, supporting asset management and
  reporting
  
• Support information security processes, including access reviews and
  incident escalation
  
• Assist
  in system maintenance, updates, and compliance with security policies
  and GDPR
  
• Provide basic user training and guidance, helping employees use systems
  effectively
  
• Contribute
  to knowledge bases, FAQs, and documentation
  
• Build
  strong relationships with internal stakeholders and provide clear
  communication on IT issues
  

Requirements

About you

• Experience
  in an IT support, service desk, or technical helpdesk role
  
• Strong
  customer service mindset with excellent communication skills
  
• Able
  to prioritise and manage multiple requests in a fast -paced environment
  
• Knowledge
  of Microsoft Office 365, email systems, and common business
  applications
  
• Basic
  understanding of networking concepts (e.g. TCP/IP, DNS, VPN, DHCP)
  
• Experience
  with Active Directory, user account management, and access controls
  
• Strong
  problem -solving skills with the ability to diagnose and resolve
  technical issues
  
• High
  attention to detail and commitment to delivering quality support
  
• Resilient,
  adaptable, and comfortable working under pressure
  
• Experience
  with IT systems, asset tracking, and ticketing tools
  

What you’ll need

• Previous
  experience in IT support, customer service, or technical roles
  
• Familiarity
  with IT support tools and systems
  
• Degree
  in IT, Computing, or related field (desirable) or equivalent experience
  
• Fluent
  English