IT Support Supervisor

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Job Description - IT Support Supervisor

Job DescriptionIT Support Supervisor - Crawley - Permanent - £40,000 per annum An exciting new opportunity has become available for an IT Support Supervisor to come on board working for a leading law firm in Crawley on permanent basis.Working closely with the outsourced IT Support desk to provide first and second line user IT supportSupervision of the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is providedStay in regular contact with users across the firmResponsible for the day to day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellenceWhere appropriate, and with guidance from the IT Service Manager, address minor performance issues within the internal IT Support team in the first instance, and escalate further to the IT Service Manager if requiredRun a daily stand-up with the IT Support team to align internal resourcing with business prioritiesAttend a daily stand-up with the outsourced IT Support deskProvide guidance and advice to the internal IT Support team where requiredRegularly review tickets and performance dashboards to ensure support levels aremaintained to satisfactory levelsEnsure calls to the internal IT Support team are answered promptlyCoordinate the deployment of end user equipment such as laptops, including any Intuneconfiguration requiredA strong knowledge of Windows 10/11 and Microsoft Office– in particular Word and OutlookExchange OnlineActive DirectoryA knowledge of ITIL and Cyber Security would be beneficialIT Support Supervisor - Crawley - Permanent - £40,000 per annum
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