IT Support Team Lead

?? UK wide| ?? £30,000 - £40,000 Basic (DOE) | ?? Monday to Friday, Full-Time

Are you an experienced IT professional with a passion for leadership and service excellence? We're seeking a dynamic and hands-on IT Support Team Lead to oversee and guide our 1st and 2nd line support team UK Wide. This is a fantastic opportunity to step into a leadership role where you'll drive performance, mentor team members, and ensure the smooth delivery of IT services across the business.

• Lead, mentor, and support a team of IT support engineers, ensuring high-quality service delivery.
• Act as an escalation point for complex technical issues and provide hands-on support when needed.
• Monitor and manage the team's performance against SLAs and KPIs.
• Coordinate workloads, prioritise incidents, and ensure timely resolution of support tickets.
• Oversee onboarding/offboarding processes, device provisioning, and user access management.
• Collaborate with senior IT leadership on continuous improvement initiatives and project delivery.
• Maintain and improve documentation, knowledge bases, and internal processes.
• Foster a positive, customer-focused culture within the support team.

• Proven experience in a 1st/2nd line IT support role, with at least 1-2 years in a leadership or senior support position.
• Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
• Familiarity with ticketing systems, remote support tools, and IT asset management.
• Excellent communication and interpersonal skills-able to engage with stakeholders at all levels.
• Strong organisational and time management abilities.
• A proactive, solutions-focused mindset with a passion for mentoring and team development.

• Experience with Microsoft Intune, Azure AD, or ITIL frameworks.
• Relevant certifications (e.g., CompTIA, Microsoft, ITIL).

• Competitive salary of £30,000 - £40,000, depending on experience.
• Monday to Friday schedule - work-life balance guaranteed.
• Opportunity to shape and grow a high-performing IT support team.
• Supportive environment with ongoing training and development.
• Be part of a forward-thinking company that values innovation and collaboration.