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IT Support Team Lead

icon building Company : TXP
icon briefcase Job Type : Full Time

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Job Description - IT Support Team Lead

IT Support Team Lead

?? UK wide| ?? £30,000 - £40,000 Basic (DOE) | ?? Monday to Friday, Full-Time

Are you an experienced IT professional with a passion for leadership and service excellence? We're seeking a dynamic and hands-on IT Support Team Lead to oversee and guide our 1st and 2nd line support team UK Wide. This is a fantastic opportunity to step into a leadership role where you'll drive performance, mentor team members, and ensure the smooth delivery of IT services across the business.

Key Responsibilities
  • Lead, mentor, and support a team of IT support engineers, ensuring high-quality service delivery.
  • Act as an escalation point for complex technical issues and provide hands-on support when needed.
  • Monitor and manage the team's performance against SLAs and KPIs.
  • Coordinate workloads, prioritise incidents, and ensure timely resolution of support tickets.
  • Oversee onboarding/offboarding processes, device provisioning, and user access management.
  • Collaborate with senior IT leadership on continuous improvement initiatives and project delivery.
  • Maintain and improve documentation, knowledge bases, and internal processes.
  • Foster a positive, customer-focused culture within the support team.
Requirements
  • Proven experience in a 1st/2nd line IT support role, with at least 1-2 years in a leadership or senior support position.
  • Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking.
  • Familiarity with ticketing systems, remote support tools, and IT asset management.
  • Excellent communication and interpersonal skills-able to engage with stakeholders at all levels.
  • Strong organisational and time management abilities.
  • A proactive, solutions-focused mindset with a passion for mentoring and team development.
Desirable (Not Essential)
  • Experience with Microsoft Intune, Azure AD, or ITIL frameworks.
  • Relevant certifications (e.g., CompTIA, Microsoft, ITIL).
What's in It for You?
  • Competitive salary of £30,000 - £40,000, depending on experience.
  • Monday to Friday schedule - work-life balance guaranteed.
  • Opportunity to shape and grow a high-performing IT support team.
  • Supportive environment with ongoing training and development.
  • Be part of a forward-thinking company that values innovation and collaboration.
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