IT Support Technician

Attwood Perks is proud to be partnering with an award-winning business in Bury St Edmunds who are looking for a bright and ambitious IT Support Technician on a permanent basis to join their friendly team due to growth.

As IT Support Technician you will be pragmatic and customer-focused and have solid exposure to 1st and 2nd Line IT duties, excellent communication skills coupled with the ability to thrive in a small team environment.

This business are going through a period of technology evolution so you will also get the chance to get involved with lots of project work including legacy-system upgrades and the implementation of new software to enhance business efficiency and performance. Exciting stuff!

This is a hybrid-working role with additional flexibility as and when required.

Day to day duties include:

• Providing all round technical support up to 2nd Line support duties;
• Performing remote troubleshooting through diagnostic techniques.
• Determining the best solution based on the details provided of the issue and assist colleagues through the problem-solving process.
• Provide colleagues with accurate information on IT products or services and offer feedback on outstanding tickets.
• Execute and have input into internal IT related polices, processes and procedures.
• Basic administration tasks such as ordering and shipping of equipment.
• Acting as a champion for the importance of customer experience within the business.
• Fostering sound working relationships with all employees.

Required Experience:

• Good exposure to supporting users with Microsoft related issues;
• An inquisitive mind and a passion for IT project work;
• Proven technical ability with Office 365 Solutions, Active Directory administration, Windows 7, 10, iOS, Android, Basic Network troubleshooting.
• Windows Server and VMware experience is highly desirable
• Use initiative to ensure that high importance deadlines and SLAs are met.
• Strong written and verbal skills and the ability to produce clear and accurate documentation (Word, Excel, PowerPoint)

This role is ideally suited to a highly motivated and organised individual who wants to push themselves in a business that cares about its employees.

Should this position sound like the right one for you and you’re interested in finding out more, please do contact Matt at Attwood Perks who will be delighted to discuss this further.

We look forward to your application!

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