IT Support Technician

RT Recruitment is partnering with a leading organisation in Central London that is seeking a skilled and customer-focused IT Support Technician to join their growing internal IT team.

This is an exciting opportunity for someone who enjoys problem-solving, working with a variety of tech, and helping users stay connected and productive.

You’ll be the go-to person for technical issues across the company, providing first and second-line support both remotely and face-to-face. This is a hands-on role where no two days are the same!

• Responding to IT helpdesk queries via phone, email, and in person

• Troubleshooting hardware and software issues (Windows, Office 365, etc.)

• Setting up laptops, desktops, printers, and mobile devices

• Managing user accounts and permissions through Active Directory

• Supporting video conferencing systems and meeting room tech

• Documenting fixes and maintaining technical records

• Escalating complex issues to third-line support when needed

• 1+ year of experience in an IT support or helpdesk environment

• Strong knowledge of Windows 10/11, Office 365, and basic networking

• Excellent communication and problem-solving skills

• A proactive attitude and willingness to learn

• Experience with Active Directory and ticketing systems is a plus

• Relevant IT certifications (CompTIA, Microsoft, etc.) are desirable

• £26,000 - £32,000 depending on experience

• Training and development opportunities

• Collaborative team with regular knowledge-sharing sessions

• Modern office in the heart of Central London

• Employee perks including social events, wellness initiatives, and more

If you’re passionate about tech and love helping people, this could be the ideal next step in your career.