IT Support Technician

IT Support Specialist | Nottingham | Permanent | Salary £27000
Cherry Professional are looking for an IT Support Specialist. will provide technical support for hardware, software, and network systems. This role will require strong troubleshooting skills to resolve IT-related issues quickly, minimise downtime, and ensure continuous operations on the shop floor.

Responsibilities:
• Provide first-line and second-line support for IT issues, including hardware, software, and networking problems for office and shopfloor staff.
• Set up and configure computer systems, servers, printers, and mobile devices.
• Monitor and maintain local area networks, Internet access, and systems security.
• Assist with diagnosing and resolving network-related issues (LAN, WAN, Wi-Fi) in collaboration with the IT Team.
• Conduct regular maintenance of computer systems and IT equipment, ensuring minimal downtime.
• Support the implementation and maintenance of manufacturing-related software (EFACS).
• Assist in software updates, patches, and system improvements for both office and shop floor systems.
• Provide training and support to staff, enhancing their ability to resolve routine IT issues independently.
• To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

Ideal Candidate:
• 1-3 years of experience in IT support
• Familiarity with IT infrastructure, networks, and security protocols.
• 1st line and 2nd line support experience
• Strong knowledge of Windows, Microsoft 365, and other standard office applications.
• Excellent troubleshooting and problem-solving skills.

Cherry Professional are recruiting on behalf of their client
Roles you may have applied for: 1st Line Support Analyst | IT Support Technician | 2nd Line Support Engineer | IT Support Engineer |

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