IT Support Technician

IT Support Technician

Our client is urgently looking for an IT Support Technician to join their team on a permanent basis. Our client is happy to consider both newcomers to IT, as well as experienced candidates.

Please note, the role is on-site 5 days per week in London. Remote working will be permitted on an ad-hoc basis.

You will be rewarded with an excellent salary, as well as a benefits package including annual leave, pension scheme, private medical insurance and life assurance.

IT Support Technician – Key Skills/Points:

• Log support requests in ServiceNow
• Proficiency with MS Office 365 Suite
• Experience with the configuration of Mobile devices would be beneficial
• Flexibility to work outside normal office hours to provide global support
• Create ServiceNow requests for requests taken by phone, email, text or in person
• Make certain that all tickets are acknowledged and responded to in a reasonable amount of time, even if they are not possible to resolve on first contact
• Provide regular updates to the requestor on their tickets regardless of progress made
• Ensure that tickets have appropriate categories assigned, correct status is applied, and priority is clear
• Maintain an accurate audit trail on the ticket
• Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support
• Prepare desk set up for new joiners, and clearing equipment from leavers
• Assist with the maintenance of inventory, including toner and ink for printers
• Keep IT stock organised so that the local team know its status (available, pending assignment, pending repair)
• Weekend on call cover is covered on a rotational basis by all IT Support team members

IT Support Technician

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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