IT Support Technician

2nd Line Support Engineer
Coventry - Up to £30,000
Managed Service Provider

Are you a 2nd Line Support Engineer looking to step up in a thriving and supportive MSP environment?

A well-established Managed Service Provider based in Coventry is looking to add a confident and capable 2nd Line Engineer to their growing support team. With over 15 years in the industry, they've built a solid reputation for delivering high-quality IT services to a broad range of clients, and they're now looking for someone to grow with them as they continue to expand.

What you'll be doing:

• Providing 2nd Line support across a variety of customer environments
• Working with Microsoft technologies, including Windows Server, Azure, Office 365, and Active Directory
• Managing and troubleshooting backup and disaster recovery solutions using Datto
• Monitoring, automation and patch management using Kaseya
• Supporting networking infrastructure including firewalls, switches, routers, and VPNs
• Escalating complex issues to 3rd Line where appropriate and working closely with senior engineers

What they're looking for:

• Strong experience in a 2nd Line or similar technical support role
• Solid knowledge of Microsoft environments
• Hands-on experience with Kaseya and Datto (or similar RMM/backup tools)
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• A proactive mindset and great communication skills

Why join?

• Salary up to £30,000
• Paid for holidays + Christmas shut down
• Pension
• Work with a close-knit, knowledgeable team with a supportive culture
• Continued training and development opportunities
• Be part of a stable, growing business with a 15-year track record

If you're looking to take your next step in a well-run MSP where you can really make an impact-this could be the move for you.