IT Support Technician

Job Title: IT Support Technician
Location: Nottingham, Nottinghamshire
Salary: £25,000 - £30,000
Benefits: 32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme

We’re working with a long-standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team.

You'll be hands-on across devices, infrastructure, cloud platforms and user support, supporting day-to-day operations and contributing to ongoing IT improvement work.

Key Responsibilities:
- Provide 1st and early 2nd Line support across hardware, software, network, and user issues
- Support Windows environments (10/11) and Active Directory (user/admin tasks)
- Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech
- Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)
- Support user onboarding/offboarding, account permissions, password resets, device setup
- Help with the roll-out of new hardware and software across multiple sites
- Work closely with the wider IT team on tickets, escalations, and mini-projects

Technical Environment Includes:
- Windows 10/11, Microsoft 365, SharePoint, Teams
- Active Directory, Group Policy, basic PowerShell
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Printer management, AV software, remote support tools
- ERP and reporting systems (training provided)

This is a great role for someone looking to build their career in IT support within a stable, well-invested business. You’ll be supported by experienced team members, with clear progression routes on offer into management or project based work.

Key Words: IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support