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IT Support Technician

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Job Description - IT Support Technician

IT Support Technician

Are you an experienced IT Support Technician ready to take your skills to the next level in a dynamic and collaborative environment?

Join our clients Group IT team, where you’ll play a vital role in delivering high-quality technical support across multiple departments and companies.



Key Responsibilities

  • Provide first and second-line support via a central help desk.
  • Diagnose and resolve issues with IT and telephony equipment.
  • Monitor IT systems proactively to ensure efficiency and minimise downtime.
  • Carry out planned maintenance with minimal disruption to core business functions.
  • Liaise with third-party suppliers and support providers.
  • Maintain system and user security, including access control and password management.
  • Contribute to a culture of continual improvement by identifying opportunities for process enhancements.
  • Ensure all work adheres to Health & Safety and company guidelines.


What We’re Looking For

Essential:

  • Minimum 3 years’ experience in a 1st/2nd line IT support role.
  • Strong knowledge of Microsoft Operating Systems, Microsoft 365, Office Suite, and Active Directory.
  • Solid understanding of basic networking (DHCP, DNS, routing).
  • Excellent communication and customer service skills.
  • Strong problem-solving and organisational abilities.
  • Awareness of Health & Safety practices.


Desirable:

  • Experience with Entra (Azure), Intune.
  • PBX Management/Maintenance.
  • Knowledge of enhanced networking.
  • VMWare experience.
  • Backup and data storage management skills.


Why Join Us?

You'll be joining a forward-thinking team committed to innovation, efficiency, and employee growth. We value technical expertise and offer opportunities to develop and expand your skills in a supportive environment.



Interested? Please Click Apply Now!

IT Support Technician
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