IT Support Technician

On behalf of our industry-leading client based in Alderley Edge, we are currently recruiting for a IT Service Technician. As IT Service Technician, you will provide 1st line technical support queries in a professional manner, always maintaining a high degree of customer service.

• Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query.
• Prioritise incoming queries
• Answering calls, dealing with email requests, Face to face/ at desk support, remote support for teams outside Head Office.
• Drive service improvements and add value to processes
• To carry out routine configuration and installation of software and hardware.
• To provide customer service excellence, ensuring all users contacts are handled in a pleasant, helpful, and professional manner, with regular updates provided to the customer.

• Office 365 Admin & Management – experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer.
• Azure Active Directory Maintenance
• Desktop Support – Win10 & MacOS
• Device Management & Monitoring – Solarwinds
• IOS/iPhone/IPad support and configuration
• IT Service Desk tools – eg FreshService, remote desktop support

• Free Breakfasts
• Subsidised lunches
• Pension

If this sounds like your perfect role, click Apply without delay!