IT Support Technician

Job Title: IT Support Engineer

Location: Cambridge, UK

Salary: Up to £32,000

About Us:

My client is a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Their mission is to empower businesses with reliable, efficient, and innovative technology solutions.

Job Description -

We are looking for a dynamic and customer-focused IT Support Engineer to join our team in Cambridge. As an IT Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities -

• Provide first and second-line technical support to clients.,
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain IT equipment and software.
• Manage and support Microsoft 365 and other cloud-based services.
• Perform regular system maintenance and updates.
• Ensure all support requests are logged and updated in the ticketing system.
• Assist with the planning and implementation of IT projects.
• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
• Collaborate with other team members to share knowledge and develop best practices.

Qualifications -

• Proven experience as an IT Support Engineer or similar role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Microsoft 365, Active Directory, and network troubleshooting.
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
• A valid driver's license and willingness to travel to client sites as needed.

What We Offer -

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive and collaborative work environment.
• Regular team-building activities and social events.
• The chance to work with a diverse range of clients and cutting-edge technologies.

How to Apply -

If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address :