It Support Technician

IT Support Engineer
Guildford, Surrey | Permanent | Office-based (some travel)
Salary: £32000 – £40,000) + excellent benefits
A growing specialist engineering software company with a newly established UK headquarters in Guildford is looking for a hands-on IT Support Engineer to join its expanding team.
You’ll deliver 1st and 2nd line support, keep the business running smoothly, and develop your skills in a supportive environment at an exciting stage of growth.
What you’ll do
* Provide timely 1st & 2nd line support for incidents and service requests
* Troubleshoot common issues (Active Directory, password resets, MFA, software installs, basic hardware)
* Set up, configure and deploy new hardware and software
* Manage IT hardware assets and produce inventory reports
* Carry out regular maintenance and escalate complex issues
* Maintain clear documentation and help improve processes
Some local travel is required — a full UK driving licence is essential.
What we’re looking for
* Relevant IT qualification (CompTIA A+ or equivalent)
* Strong Windows 10/11 support and administration experience
* Hands-on hardware lifecycle experience (provisioning, deployment, maintenance)
* Basic networking knowledge and exposure to Active Directory / DNS / DHCP
* Understanding of cybersecurity best practices and familiarity with ITIL
* Excellent communication skills and a proactive, user-focused approach
Desirable: Microsoft 365 / ITIL Foundation, VMware, Exchange, Cisco Meraki, Sophos, backups or Linux.
The package
* Competitive salary (state the range)
* trruly outstandint annual leave allowance
* Optional private health & dental insurance
* Pension matched up to 10%
* Salary sacrifice schemes (including Cycle to Work)
* Annual employee medical
* Training & development opportunities
* Relocation assistance where applicable
This is a genuine opportunity to join a growing, technically interesting company and make a real impact as the UK team expands
Only candidates based in UK and eligible to work in UK are allowed