IT Support Technician

IT Support Technician | East Peckham, Kent | Full Time | £32,000–£35,000 per annum

Join Muraspec — An Employee-Owned Business Where Every Contribution Matters

At Muraspec, we believe in creating more than beautiful spaces — we create lasting impact together.

We are an employee-owned business specialising in decorative solutions, with a strong focus on collaboration, craftsmanship and quality. People are at the heart of our business, offering employees the opportunity to contribute to its success and grow within the company.

The Role

We are looking for a proactive, technically capable IT Support Technician to join our team, based primarily at our manufacturing and production site in East Peckham, Kent, with occasional travel to our headquarters in Hemel Hempstead.

This varied, hands-on role provides IT support across the business, working closely with colleagues in production, warehousing, sales, customer service, and administration. The successful candidate will take ownership of everyday IT issues, maintain equipment, support business systems and work alongside the Head Office IT team and external providers on more complex technical matters and wider IT projects.

Key Responsibilities

Provide first-line IT support across the production site and wider business
Diagnose and resolve hardware, software, connectivity and network issues
Provide practical technical assistance to colleagues across different departments
Install, configure and maintain desktops, laptops, printers, mobile devices and other IT equipment
Set up new user accounts, permissions and equipment for new starters
Support Microsoft 365, Windows and macOS environments
Maintain accurate IT asset registers, equipment inventories and documentation
Maintain the company WinMAN MRP/ERP system and 8x8 telephone system
Assist with routine maintenance, software updates and system improvements
Support network connectivity, switches, Wi-Fi and general networking issues
Help maintain IT security standards and promote cybersecurity awareness
Support the implementation of IT policies and good security practices
Identify potential IT risks and escalate issues where necessary
Liaise with Head Office IT teams and external service providers
Support improvements to IT systems and processes
Provide remote assistance and support users across multiple locations where appropriate
Requirements

A practical and hands-on approach to IT support
Good technical troubleshooting and problem-solving skills
An approachable manner with the ability to support colleagues across different departments
Ability to work independently and as part of a wider IT team
Willingness to travel occasionally to the Hemel Hempstead office
Essential

Previous experience in an IT Support Technician or similar technical support role
Good working knowledge of Microsoft 365 and Windows environments
Experience diagnosing and resolving hardware, software and connectivity issues
Experience installing, configuring and maintaining IT equipment
Good communication and customer service skills
Desirable

Experience supporting macOS environments
Knowledge of network infrastructure, switches and Wi-Fi
Experience with MRP/ERP systems
Knowledge of cyber security practices and IT asset management
Experience working within a manufacturing or production environment
What’s In It For You

Salary of £32,000–£35,000 per annum
Permanent, full-time position
Opportunity to join an employee-owned business
Varied, hands-on role with involvement across the business
Opportunity to contribute to IT improvements and wider projects
Apply today and become part of Muraspec, where ownership, pride and collaboration drive everything we do

Your data will be handled in line with GDPR
Only candidates based in UK and eligible to work in UK are allowed