IT Support Technician - 2nd Line

The Rewards and Benefits on offer:

* Immediate starts available

* Competitive basic salary

* Potential for contract extension

* The opportunity to work with an industry-leading employer

* Monday to Friday office hours

* Full systems training provided

MTrec’s New Job Opportunity:

MTrec Recruitment are supporting our long-standing and prestigious client in their search for a contract IT Technician. The role will be supporting a global rollout of hardware and software and would be well suited to those with previous experience in end user computing/ 2nd Line IT support.

This is a 3-month contract, with potential for extension, depending on the status of the project.

Apply now for an immediate response!

The Job you will do:

* Installation, configuration, and deployment of PCs and laptops for end users (hardware setup, OS imaging, software installation)

* Configuration of user profiles, network drives, email clients, and access to corporate resources

* Active Directory administration: creating and managing user accounts, password resets, account unlocking, and group/permission assignments

* Providing 1st line IT support during system integration and migration processes

* Logging, tracking, and resolving support tickets via the corporate ITSM platform; escalating complex issues to 2nd/3rd line teams

* Troubleshooting Virtual Machine (VM) access and virtualised application issues for end users

* Basic network diagnostics and escalation of infrastructure-related incidents to the relevant teams

* Maintaining IT asset inventory and ensuring accurate documentation of all hardware deployments

* Ensuring compliance with corporate IT security policies and governance standards

About you:

* Previous experience in a 2nd line IT Support role is essential.

* Hardware and software rollout experience is essential

* You will be a natural communicator and able to work with a variety of stakeholders.

* Strong attention to detail is a must

* You must be local to work at the company site in Northumberland

* Full right to work in the UK is essential
Only candidates based in UK and eligible to work in UK are allowed