IT Support Technician

Job Description

Role: IT Support Technician
Location: Preston
Hybrid: 3 days in office per week
Salary: £24,000

About the company

We are working with a prominent organisation, dedicated to making a positive impact across the North of England. This charity focuses on providing comprehensive support services and strives to maintain a collaborative and supportive work environment. We are seeking an experienced IT Support Technician to join their dynamic team on an

18-month fixed-term contract , with a view to go permanent. The role will primarily be based at their head office in Preston, with the flexibility of hybrid working and occasional travel to other offices.

Responsibilities/Day -to-Day

Provide first-line support for IT issues related to Microsoft Windows, Android, Microsoft 365, and various internal systems.
Respond to support queries via phone, email, and helpdesk tickets, ensuring timely resolution and keeping users informed.
Troubleshoot and resolve on-site IT and telephony issues, liaising with external providers when necessary.
Set up new IT equipment and user accounts, assisting with password resets and access permissions.
Support the IT team in optimizing the use of equipment and systems across the organization.

Ideal Tech Stack

Microsoft Windows
Microsoft 365
Barracuda Email Security
Remote Desktop tools (e.g. Splashtop)
CRM systems (e.g. CharityLog)

Company Benefits

Competitive salary
Hybrid working model.
Professional development opportunities
Collaborative and supportive work environment
Commitment to employee well-being and training

If you're interested in hearing more or would like to apply, then hit apply now. If you have any questions, you can reach me on 0151 452 6077 or at

[email protected]