IT Support Technician

Job DescriptionCompany and role overview -We are looking for a IT Support Executive for our financial services client based in London. You will be joining a well-established firm, that offers great team and career opportunities. This newly established position will supervise the outsourced IT partnerships and spearhead the execution of internal IT initiatives throughout the organisation. It presents an excellent opportunity within a nurturing work atmosphere to assume leadership of the IT function, aiding our expanding staff in managing their IT needs whether they are working remotely or in the office. The role entails overseeing daily IT operations, providing support for software and hardware, conducting IT inductions, and facilitating home office setups. Primarily stationed at our London and Surrey offices, there is flexibility aligned with our hybrid working approach. The position reports to the Head of IT & Marketing and will collaborate closely with our Operations Director, Chief Operating Officer, and external IT support provider. Responsibilities -Overseeing IT tickets and coordinating with our outsourced IT provider to ensure timely resolution within agreed KPIs, including appropriate escalation when necessary, and handling related communications with usersHandling maintenance and support for mobile devices, working closely with third-party support providers and managing internal support mattersAdministration of IT invoicesEnsuring timely completion of key deadlines and delivery of key priorities; organizing coverage/providing comprehensive handovers in case of absence potentially impacting delivery deadlinesOversight of domain managementRequirements -Possess at least 3 years of hands-on experience in IT project support roles, including collaborating with third-party IT supportDemonstrated involvement in managing or executing IT projectsPrevious experience within a comparable-sized organisation would be beneficial, along with familiarity working in the financial services sectorHybrid working, 2 days a week in office in Wybridge and Central London, 1 day in each