IT Systems Administrator

Reed Technology are working with an exciting organisation located in Edinburgh, seeking an IT Systems Administrator to join their IT & Digital Applications team on a permanent contract.?? 

The role:? 

The successful candidate will be providing first-line support, administering and configuring critical business systems within the organisation, being the first point of contact for system related queries and solving relevant issues.  

Other tasks include: 

• Providing general IT Administration / Helpdesk support for digital systems such as website, internal software, etc., ensuring proper resolution of user requests. 

• Triage and escalation of tickets to second line support or other relevant teams when necessary, ensuring proper prioritisation and logging. 

• Perform regular analysis of systems issues and suggesting appropriate fixes and solutions. 

• Providing training and support to colleagues in the usage of systems when necessary. 

Required Skills & Qualifications:? 

• Previous experience working in a first-line or helpdesk support role, using ticketing systems. 

• Ability to create reports, logs and relevant clear documentation. 

• Experience with Dynamics 365. 

• Excellent problem-solving skills following logical approaches. 

• Preferably holding Microsoft Certifications or related training/courses. 

• Knowledge/Experience with ERP systems, Database and BI are desirable. 

Benefits:? 

• Salary up to £30k annum.

• Permanent contract, 35 hours per week (Mon-Fri) 

• Remote approach organisation (few days per month in the office) 

• 42 days of annual leave (including bank holidays) 

• Office in great central Edinburgh location