IT Technical Project Manager

JOB TITLE: IT Technical Project Manager

LOCATION: Central London

PACKAGE: £50-60k

WAY OF WORKING: Mostly office based

THE BUSINESS:

My client are a well-known brand in the hospitality industry with a long standing and popular brand.

THE OPPORTUNITY:

The Technical Project Manager is responsible for overseeing and managing all IT projects and to drive the successful delivery of technology initiatives across my clients hospitality operations and for any IT related projects.

This role requires strong technical acumen, exceptional leadership and organisational skills, and a customer-focused mindset to deliver high-quality support services. The manager will also work closely with cross-functional teams, including partners, operations, and business stakeholders, to achieve a successful conclusion in the project lifespan.

Key responsibilities:

• Provide oversight and management to the IT team to deliver IT projects.
• Lead the planning, execution, and delivery of IT projects across various properties, corporate offices, and customer-facing platforms.
• Collaborate with hospitality stakeholders (e.g., operations, front office, F&B, marketing) to define project goals and technical requirements.
• Oversee the implementation of systems such as PMS (Property Management Systems), POS (Point of Sale), CRM, mobile apps, and smart room technologies, etc.
• Manage vendor relationships and coordinate with external partners for system deployments and upgrades.
• Monitor project timelines, budgets, and deliverables, ensuring alignment with business objectives.
• Ensure compliance with data privacy regulations (e.g., GDPR) and cybersecurity standards relevant to the hospitality industry.
• Report project status, risks, and milestones to senior leadership and stakeholders.
• Assesses user needs to provide support and proactive service, including analysis of opportunities to take advantage of available tools
• Acts as a focal point for communicating related system problems within the department and collaborates with other teams and vendors on changes, fixes, and updates
• Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned applications
• Develops relevant metrics, measures and publishes the performance of the services provided and enables continuous improvement activities in collaboration with peer groups
• Works closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technologies that support the business plans and IT strategies
• Ensure department adheres to policies and procedures that are compliant with industry and regulatory policies

Key Skills required:

• Manage and support critical hospitality applications such as Property Management Systems (PMS) Point of Sale (POS) systems, booking engines, and CRM platforms.
• Oversee integrations between booking platforms (e.g., OTA, GDS) and in-house applications.

If you are interested in the role please apply to this advert or contact James McAbendroth @ C4S Search

C4S Search connect future Deep tech talent with leading entrepreneurial businesses and are always keen to hear from people with similar ambitions.