IT Technical Support - Google Workspace

• Location: Hemel Hempstead and London, Euston
• Job Type: Full-time
• Salary: £35,000 - £38,000per annum
• Hours: 9am-5.30pm, Monday - Friday
• Reporting to: CTO

A new exciting permanent opportunity for an IT Technical Support Specialist to Join a high-growth, eco-friendly company revolutionising the cleaning industry. Since their journey started in 20218, they have developed natural, beautifully scented, and refillable cleaning products that are safe for the environment. With over 200,000 loyal subscribers and a five-fold increase in sales last year, this is a leader in the natural cleaning market, ranked in the top 10 on 2025’s Sunday Times 100 list of fastest-growing UK businesses.

• Serve as the full-time IT onsite representative at the companies HQ and production facility.
• Enhance the IT department’s ability to meet Recovery Time Objectives (RTO).
• Inspect, diagnose, and modify physical infrastructure on-premises in collaboration with network operations personnel.
• Provide first-line support, manage user inquiries, log tickets, document resolutions, and escalate issues as necessary.
• Manage IT administration tasks in Google Workspace, Microsoft 365, and other software environments, including user management and security tasks.
• Oversee IT asset management, including the distribution and recovery of devices.
• Configure hardware for new starters and manage hardware resets/recycling.
• Create articles for our internal IT knowledge base and configure Mobile Device Management (MDM) policies.
• Monitor logs to identify performance, security, and misuse issues.

• IT administration experience in Google Workspace & Microsoft 365
• High level of general IT literacy and problem-solving skills.
• Excellent communication and interpersonal skills, comfortable working both independently and as part of a team.
• Experience in networking and laptop hardware issues including computer administration of Windows and MacOS.
• Commitment to completing tasks in challenging circumstances.

• Competitive salary and growth opportunities in a rapidly expanding company.
• Be part of a company that values sustainability and innovation.
• Work in a dynamic and supportive environment.

To be part of an exciting, growing and established company please submit your updated CV to be considered immediately.