IT Technician

IT Support Technician

Salary: £35,000 - £40,000 per annum

Location: Colchester Onsite during probation, followed by optional hybrid working (3 days office / 2 days from home)

REED Technology are working with a client who are looking for IT Support professional with a passion for technology and problem-solving to join their team and provide vital technical support to users across the business.

In this role, you’ll be responsible for supporting, deploying, monitoring, and maintaining the organisation’s IT systems and applications. You’ll play a key part in ensuring smooth day-to-day operations, while also having the opportunity to contribute to exciting IT projects.

Key Responsibilities:

• First Line Support: Provide technical assistance to office-based, remote, and mobile users.
• PC & Software Rollouts: Assist with hardware and software deployment across the organisation.
• Server Management: Perform daily monitoring and maintenance of server infrastructure.
• Mobile Device Support: Set up and provide support for mobile devices.
• Application Deployment: Install, configure, and maintain applications as required.
• Project Support: Collaborate on IT projects and system improvements.
• Documentation: Maintain accurate records of processes and procedures.

Ideal Skills & Experience:

• Previous experience in an IT helpdesk or technical support role.
• Knowledge of Windows 7 – Windows 10 environments.
• Proficiency in Microsoft Office 2016 / Office 365.
• Exposure to Windows Server 2008 – 2016.
• Familiarity with Active Directory is advantageous.
• Degree in Computer Science or relevant IT qualifications preferred.

• Strong communication skills with the ability to explain technical issues clearly.
• A natural problem-solver with the ability to diagnose and resolve hardware/software faults.
• Eager to learn with a positive, can-do attitude.
• High attention to detail and a resourceful approach to challenges.

This is a fantastic opportunity for someone looking to develop their IT career within a supportive environment that values initiative and continuous improvement. The position offers a competitive salary, hybrid working options post-probation, and the chance to broaden your technical skills across a range of systems and technologies.

If you are interested in this opportunity and have the relevant experience for the role, please apply using the link.