IT Technician

Location: Baltic Triangle, Liverpool

Hours: 37.5 hours per week

Salary: £26,228.00 - £30,000.00 DOE

Our Values:

• Collaboration - We collaborate as a team, communicate openly to learn and share.

• Respect - We value diverse perspectives and treat others with kindness.

• Excellence - We continuously strive for improvement in creative and technical excellence.

• Wellbeing - We prioritise wellbeing to create a positive and supportive community.

Overview:

We are looking for an IT Technician to join our growing team.

You will be reporting directly into our IT Lead and working alongside other talented Technicians where you will have the opportunity to develop, learn and progress. 

What you’ll do:

• Provide 1st and 2nd line support to staff, diagnosing faults such as logon issues, profile faults, permission errors.

• On-boarding new hires to the studio.

• Off-boarding team members from projects

• Building and setting up PC's and installing and testing new software.

• Manage equipment requests and inventory, including performing frequent audits.

• Keeping office and meeting rooms tidy- collecting unused equipment

• Scheduling IT recycling and waste pickup

• Assisting with desk / office moves

What we’re looking for from you:

• Sharp problem solving skills

• Excellent communication skills

• Ability to make well measured prioritisation/triage decisions

• Windows 11 experience

• Ubuntu linux experience would be beneficial

• Basic network knowledge TCP/IP, DNS , DHCP

• Ability to build a PC from parts and diagnose faulty hardware

• Able to lift 25kg

What can you expect during the Interview Process:

Onsite Interview  – An interview to discuss your experience and working history relating to the position with our Lead IT Engineer, Senior IT Technician and Head of Talent. In return, we will provide a full overview of the role, life at the studio as well as answer any questions you may have.

Onsite interview – A final Interview with our Studio Director and IT Director. This will be a chance for you to get to know the Senior Management team and all the things that make Lucid, Lucid! You will have a lot of opportunities to ask any questions about the studio and Culture.

How can we support you?
We work our process around your availability and try to be as accommodating as possible. A member of our recruitment team will be in touch prior to your first interview and will keep in contact throughout the process. If you have any specific questions prior to this please contact [email protected]
We can provide suitable adjustments during our recruitment processes. Should you require adjustments/flexible arrangements to interview, or take up a role at Lucid, please let us know in the notes/cover letter section of your application. This will not affect your application.

What we can offer you:

• Private Healthcare for you and your family.

• Employee Assistance Programme (EAP)

• Free parking in Liverpool City Centre

• Company pension at 4% of annual salary

• 29 days holidays, Including Christmas shutdown.

• Cycle2work scheme

• Summer and Christmas parties

• Early Friday finish every last Friday of the month

• Profit Share Bonus & Christmas Bonus

• Monthly company breakfast

Don’t meet all the requirements?
We care about what you can do, not just what’s on paper, and we understand that the best people for the role may have a CV that looks a little different.