Italian Customer Experience Agent - VR Gaming & Tech Support

Italian Customer Experience Agent - VR Gaming & Tech Support

Salary: £27,019.20 per annum + extensive lifestyle benefits & perks

Are you passionate about social media, community engagement, and helping users get the most out of innovative virtual reality technologies? We are looking for a Social Media Support Advisor to join our team at the cutting-edge Belfast VR Hub. In this exciting role, you will be the voice of major VR products across digital platforms, enhancing the customer journey and ensuring user satisfaction through creative and impactful social engagement.

Location: Belfast City Centre BT1 3NR (Fully on-site)

Key Responsibilities - Italian Customer Experience Agent:

• Monitor and engage across social media, forums, and product review sites to provide timely and relevant support.

• Respond to user queries and community conversations in a positive, informative, and engaging way.

• Promote a healthy online community by encouraging user-generated content and positive discussions.

• Collaborate with internal teams to identify trending issues and improve digital customer experience.

• Spot opportunities to reduce customer effort through improved digital self-service resources.

• Support digital campaigns, promotions, and engagement initiatives across various channels.

Who You Are - Italian Customer Experience Agent:

• Fluent in English and Italian (minimum B2 CEFR level).

• Experienced in managing or supporting social media communities or platforms (preferred).

• An excellent communicator with great writing skills and empathy for online users.

• Tech-savvy, with a passion for virtual reality or gaming environments.

• Able to maintain professionalism across high-volume, public-facing channels.

• A fast and accurate typist (55 WPM, 95%+ accuracy).

• Flexible to work 40 hours per week on rotating shifts (between 6 AM 7 PM, Monday to Sunday).

What We Offer - Italian Customer Experience Agent:

• Full-time permanent position, 40 hours per week with stable scheduling.

• Work for a global leader at the forefront of VR support and technology.

• Collaborative and creative workplace culture.

• Competitive salary of £27,019.20 per annum.

• Extensive perks and lifestyle benefits tailored to support your well-being.

• Access to learning, development, and career growth pathways.

• Work in one of the most innovative hubs in Northern Ireland Belfast VR Hub.

This is an on-site role at our Belfast office, where you'll be part of a forward-thinking team shaping the future of virtual reality user experience.

If you're ready to take your love for social media, customer support, and immersive technology to the next level, apply today and join the VR support revolution!